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Doors generally open one hour before the first act takes the stage, but advertised times can shift depending on the event. Confirm the specific door and set times for your show to avoid arriving too early or missing opening performers. Will-call guests who purchased tickets online should check in at the entry list rather than expecting a physical ticket handed out earlier in the day.

All bags are inspected at the door. Smaller clear bags move through security fastest, while large backpacks and oversized luggage may be turned away. Leave unnecessary items at home to streamline the process and keep your hands free during the show.

Guests 18 and older must present a valid state-issued ID at entry. Visitors under 18 need a legal guardian. The venue lists an extra two-dollar fee for minors. Some performances enforce stricter age limits, so verify the specific show's policy before purchasing tickets if you're bringing younger guests.

Most concerts operate as general-admission standing-room-only events, meaning you'll choose your spot on the floor as space allows. Film screenings and comedy nights occasionally offer first-come seating; arrive early if you prefer a chair for those formats. The venue does not guarantee seating with every ticket type.

A VIP mezzanine overlooks the main floor, accessible by elevator with staff assistance upon request. Standard admission does not automatically include mezzanine access, so confirm your ticket category if an elevated view matters to you.

Wheelchair-accessible entrances and restrooms are provided on the single-level main floor, ensuring smooth navigation without steps. Guests needing to reach the mezzanine can ask any staff member for elevator assistance during the event.

For additional accommodations or special seating requests, email [email protected] in advance. Discussing your needs before the show helps the team arrange support that general-admission configurations might not automatically provide.

Recording devices, weapons, outside alcohol, and illegal substances are not permitted inside. Cameras and professional accessories require prior approval from the performing artist; contact the venue or check the specific event's policy before packing photography gear.

The kitchen is currently closed during performances, so plan to eat a full meal before arriving. Beverage service remains available, but dinner options on-site should not be expected based on older descriptions of the venue's operations.

Plan your parking using the Grand Boulevard address and current downtown parking information. Street parking and public garages in the downtown area follow posted city regulations; read signs carefully for time limits, meter hours, and overnight restrictions to avoid citations.

If you lose an item during your visit, call 816-753-5207 during business hours to check the office's lost-and-found collection. Ask staff before stepping outside if you intend to return during the show.